Thank you for allowing Lucky You, LLC to be your hair care provider, educator and/or Certified Sisterlocks Consultant. We are excited to be on this journey with you! Lucky You, LLC seeks out to help every one overcome their hair issues and to embrace/love the hair you were born with. Our mission is to deliver quality care for your natural texture and provide quality information while nurturing your needs. We strive to offer and use only the best products for textured hair. In the next few pages, you will find detailed information about our salon’s policy, services, and prices. If there are any questions/concerns or if you need clarification, please feel free to ask your stylist!

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New Clients

All new clients will be required to put down a nonrefundable deposit of half for services under $100 and up to full payment for services over $100 for their first initial appointment. This deposit will go towards your appointment, and at the time of your appointment the remainder will be due (or nothing if all was paid). In case you may need to reschedule, the deposit will hold your appointment up to one reschedule, providing the appointment is cancelled within a reasonable time (48 hours minimum). After that, you will forfeit your deposit and may need to put down another deposit before making another appointment. In the event your stylist cannot do

your hair, we will attempt to accommodate you in the best way possible. This includes, but not limited to, scheduling with another stylist available or booking for another day. If this method does not work, then we will refund your deposit.

 

Prior to Appointment

We recommend that you use pictures as ideas to achieve a look you are going for instead of wanting exactly what is in the picture. This will help avoid dissatisfaction as to what we see in a picture we may not like on us. Hair needs to be free of braids/twist and thoroughly combed/detangled prior to appointment. If not, at take out fee will be applied to service.

 

Late, Cancellation, and No Show

At Lucky You, your time is very precious and so is ours. We strive to be on time and time efficient, all while providing you the best quality service. We ask that you try to be on time to your appointments as well. However, we do understand that problems might occur that can cause you to be late. In the event that an issue occurs we ask you to give us a courtesy call to inform us.

 

Every client is given a 15-minute grace period. After 15 minutes (especially if it will interfere with another schedule appointment) you will be asked to reschedule. Appointment reminders are sent out a week advance via email before your scheduled appointment. All appointments need to be confirmed no later than the Monday before your appointment at 5pm. Failure to make contact to confirm appointment will result in your appointment being cancelled. To avoid a cancellation fee please give a 48-hour notice (during business hours). This will give someone else the opportunity to get their hair done if you are unable to make your appointment. We also understand circumstances may occur at the last minute that will prevent you from coming to your appointment. It is your job to let us know as soon as possible. Cancellation fees start at $30.00 when the appointment is not cancelled within a reasonable amount of time.

 

No Show fees can range from half of your service to the full price of the service.

A no show made during normal business hours will result in a fee half of the service price. A no show made outside of normal business hours will result in a fee full price of the service that was intended to be received. The cancellation/no show fee must be collected before services at Lucky You can be continued. If this becomes a pattern, then you may be asked to pay in full or put down a deposit

of half for a future appointment. A worst case scenario will be you are no longer able to receive services at Lucky You. Please understand Lucky You is a professional business operating on professional standards, with professional clients. There will be no exceptions.

 

Last Minute Service Change (Increase or Decrease)

Again, appointment reminders are sent out 7 days before your scheduled appointment. If you would like to add on a service to your appointment that was not originally scheduled, then it is your responsibility to make that request prior to your appointment. Due to our busy schedules our stylists are not always able to accommodate add on services. Adding a note in our online booking to add on a service is not the proper way to schedule and does not guarantee it will be

accommodated. Appointment scheduling is based on services performed. Consideration should be given to your stylist’s schedule and a 48-hour window for any style change request that results in a decrease of initial services. For examples please ask. Failure to do so will result in a minimum fee of $30.

 

Business Hours

Business hours are:

 Tuesday-Friday 9am-6pm,

 Saturday 8am-3pm, and  closed on Sundays –Mondays.

Lucky You strives to accommodate everyone and their schedules. There may be an additional fee starting at $15 additional to the service when appointments are made outside of business hours.

 

Children

Lucky You wants to provide a pleasant experience for everyone in the building.

For your safety as well as others, we asked that you do not bring your children with you unless they are being serviced. Showing up with your children may result in rescheduling your appointment if they cause interruption to the rest of the salon. Please keep in mind chemical services will not be performed if your child is with you as it may result in possible injuries (fumes or accidental spills). Also, if your child is with you please keep in mind that certain style services may be limited as it may require you to sit in the dryer for a longer period of time where space is

extremely limited. In a case like this, you may be asked to schedule your styling appointment for another day.

 

Children Drop Off/Pick Up

We understand as a parent/guardian you may have a busy schedule. Therefore, it is okay for your child (being serviced) to be dropped off for their appointment. However, we do ask you are back on time to pick up your child. Before leaving

Your child, your stylist will give you a completion time. If your stylist runs behind schedule, he/she will give you a 30 min heads up call to inform you. We ask that you be on time to pick up your child. If you are late picking up your child there will be an additional fee of $10-15 added to service.

 

Your Preferred Stylist

As the salon continues to grow, so does the clientele for each of the stylist. If you have a preferred stylist(s) you would like to stick with it is highly recommended scheduling out a few appointments in advance. The Lucky You Team of Stylists operates as a family and work together as a team to accommodate customers. If your preferred stylist is unavailable, then we highly recommend another staff member to service you. Please reframe from making improper remarks and comparisons as it may cause discomfort to your stylist. All of our stylists are unique

and operate on different speed levels which will be discussed with you prior to booking an appointment. Our stylists are constantly being educated and trained to provide you with excellent service.

 

Refunds

The Lucky You Team will provide the best quality service to you. Therefore, there will be no refunds under any circumstance. If there is a problem with your service, you are to pull your stylist to the side quietly/respectfully and him/her know before you leave the salon. If you don’t feel comfortable doing this, then we ask that you call us within 24hours of your appointment. During this time we will determine

where we lacked communication for the service and try to figure out a solution.

 

Color Services

All color services are nonrefundable. Please understand when doing color it may take a few times to achieve the desired color. Everyone’s hair takes differently to color, especially previously colored hair. Therefore, at the beginning we will have to see how your hair responds to color. It is recommended you do a free color consultation prior to scheduling a color service. During the appointment we will allow you to choose 1 or 2 colors and test them on a few areas of the hair to see the results.

 

​Pricing

A number of factors go into determining the price of a service. Lucky You offers different levels of stylists (ranging from beginner to master). Style desired, condition of hair and length/density of hair are the other factors that also determine prices. During your consultation you will received accurate pricing based on service and stylist selected.

 

Sisterlocks & Brotherlocks

Sisterlocks & Brotherlocks start between $400-$600* for the first 3 inches of hair.

There will be a $50-$100 per inch charge after 3 inches. The price is determined by the size of loc desired, the length, and the thickness of the hair. A quote* will be given during the time of the consultation. This service is also offer in a package.

1. You will receive a free consultation and test- locks. The only time money will be collected from this is to put a nonrefundable deposit of half down for the installation date. Payment plans are available if installation is scheduled far in advance.

2. Once your Sisterlocks/Brotherlocks are installed, you will receive a free starter kit.

3. Your first re-tighten visit is free (providing you are within your time frame).

 

Maintenance on this service starts at $75-$100 flat rate* providing your hair has been kept up. You will have your own special max out time frame (which will be noted on the client form) on how long you can go in between appointments. Failure to abide by your time frame will result in an increase of price. Doubling up on your max out time frame means double the cost of your service. For example, if your max out is 4 weeks and you go 8 weeks, then instead of paying $100 you will most likely be charged $200. Keep in mind that it takes 2 inches of hair to start Sisterlocks/ Brotherlocks. If you have gone too long without maintenance and you have 2 inches

or more of new growth/slippage then you automatically enter into the repair fee for maintenance. Repair maintenance will start at $250. A direct quote*will be decided during a consultation prior to appointment.

*The starting price on Sisterlocks/Brotherlocks is determined by the trainee/ consultant providing the service, as well as the maintenance price.

*Quotes for starting the installation process or to receive repair maintenance have an expiration date. During the time of your consultation you will be informed how long the price is good for.